Free shipping on Orders $75+
Menu
Shop AllLuggageBags and DufflesInterior OrganizersTravel Kits

You don't have anything in your cart.

Frequently Asked Questions

If you can't find the answer you are looking for below, reach out to us at hello@tourparavel.com and our team will be happy to help!

Aviator WarrantyShippingReturns & ExchangesBillingOrderProductsCare & RepairPersonalization
help@tourparavel.com(929) 900-6577

Aviator Warranty

What does the 5-Year Limited Warranty Cover?

What is not covered by the 5-Year Limited Warranty?

Who is covered by the 5-Year Limited Warranty?

How do I show that my Aviator suitcase is covered by the 5-Year Limited Warranty?

How do I get service under the 5-Year Limited Warranty?

What will Paravel do if my Aviator suitcase requires service under the 5-Year Limited Warranty?

Shipping

When will my order ship?

What shipping options are available?

How can I track my order?

Does Paravel ship internationally?

Do you ship to PO boxes?

Is a signature required for my order?

Returns & Exchanges

How can I make changes to my order?

What is the return policy?

Can I cancel my order?

Can I exchange my items?

I received a damaged item or received the wrong item--What should I do?

Billing

What payment methods do you accept?

Do you offer gift cards?

When will I get my refund?

Order

My promotional code isn't working--Can you help?

How do I use my promotional code?

Can I combine promotional codes?

My item says pre-order--What does that mean?

When will my pre-ordered item ship?

My pre-ordered item is taking too long--Can I cancel my order?

Products

Do your bags come with locks?

Are your bags carry-on size?

Can I have my order gift-wrapped?

Care & Repair

How do I care for my canvas, leather, and Expedition Nylon pieces?

How do I care for my Negative Nylon collection?

How do I care for my Aviator or Aviator Plus?

Is there a warranty for luggage items?

What should I do if my pieces are damaged while travelling?

Personalization

Can I have my pieces personalized?