Frequently Asked Questions

What does the 5-Year Limited Warranty Cover?

What is not covered by the 5-Year Limited Warranty?

Who is covered by the 5-Year Limited Warranty?

How do I show that my Aviator suitcase is covered by the 5-Year Limited Warranty?

How do I get service under the 5-Year Limited Warranty?

What will Paravel do if my Aviator suitcase requires service under the 5-Year Limited Warranty?

When will my order ship?

What shipping options are available?

How can I track my order?

Does Paravel ship internationally?

Do you ship to PO boxes?

Do you ship to APO/FPO addresses?

Is a signature required for my order?

How can I make changes to my order?

What is the return policy?

Can I cancel my order?

Can I exchange my items?

I received a damaged item or received the wrong item--What should I do?

What payment methods do you accept?

Do you offer gift cards?

When will I get my refund?

My promotional code isn't working—Can you help?

How do I use my promotional code?

Can I combine promotional codes?

My item says pre-order—what does that mean?

When will my preordered item ship?

My pre-ordered item is taking too long--Can I cancel my order?

Do your bags come with locks?

Are your bags carry-on size?

Can I have my order gift-wrapped?

How do I care for my canvas, leather, and Expedition Nylon pieces?

How do I care for my Negative Nylon collection?

How do I care for my Aviator or Aviator Plus?

Is there a warranty for luggage items?

What should I do if my pieces are damaged while travelling?

Can I have my pieces personalized?