Frequently Asked Questions
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What does the 5-Year Limited Warranty Cover?
What is not covered by the 5-Year Limited Warranty?
Who is covered by the 5-Year Limited Warranty?
How do I show that my Aviator suitcase is covered by the 5-Year Limited Warranty?
How do I get service under the 5-Year Limited Warranty?
What will Paravel do if my Aviator suitcase requires service under the 5-Year Limited Warranty?
When will my order ship?
What shipping options are available?
How can I track my order?
Does Paravel ship internationally?
Do you ship to PO boxes?
Is a signature required for my order?
Returns & Exchanges
How can I make changes to my order?
What is the return policy?
Can I cancel my order?
Can I exchange my items?
I received a damaged item or received the wrong item--What should I do?
What payment methods do you accept?
Do you offer gift cards?
When will I get my refund?
My promotional code isn't working--Can you help?
How do I use my promotional code?
Can I combine promotional codes?
My item says preorder--What does that mean?
When will my preordered item ship?
My preordered item is taking too long--Can I cancel my order?
Do your bags come with locks?
Are your bags carry-on size?
Can I have my order gift-wrapped?
Care & Repair
How do I care for my canvas, leather, and Expedition Nylon pieces?
How do I care for my Negative Nylon collection?
How do I care for my Aviator or Aviator Plus?
Is there a warranty for luggage items?
What should I do if my pieces are damaged while travelling?
Can I have my pieces personalized?