Frequently Asked Questions

To receive orders on or before December 24th*, please see below: 

US:

Personalized Orders

December 10, 2024 11:59 PM PST with Standard Shipping

December 11, 2024 11:59PM PST with Premium Shipping

December 12, 2024 11:59PM PST with Express Shipping

Non-Personalized Orders

December 16, 2024 at 11:59PM PST with Standard Shipping

December 17, 2024 at 11:59PM PST with Premium Shipping

December 18, 2024 at 11:59PM PST with Express Shipping

International:

Personalized Orders

December 6, 2024 at 11:59 PM PST

Non-Personalized Orders

December 12, 2024 at 11:59 PM PST

*We cannot guarantee the delivery date due to possible delays. Therefore, it is recommended to order early to avoid potential issues. 

Yes, we are currently offering up to 50% off site-wide in our Cyber Monday Sale*.

Price as marked. Valid through 11:59 PM PST on December 1st, 2024.

*Offer is not valid on Gift Cards and cannot be combined with other offers.

We will happily accept returns* of any unused Paravel products purchased during the Holidays (Nov 18, 2024 - Dec 31, 2024) until Feb 1, 2025.

*Please see What is Paravel's Return Policy for additional details.

Yes! A gift message can be added in cart by selecting 'Add Gift Message' before checkout. Your message can be up to 200 characters.

For standard orders please allow up to 2 business days for our team to process your order in addition to the shipping times below:

Standard Shipping: 4-6 Business Days

Premium Shipping (2-3 Business Days + Processing Time)

Express Shipping (1-2 Business Days + Processing Time)

For personalized orders please allow 4-6 business days for processing in addition to the shipping time.

Yes. We currently offer two expedited shipping options in addition to standard shipping. 

Premium Shipping (2-3 Business Days + Processing Time)

Express Shipping (1-2 Business Days + Processing Time)

Please see When will I receive my order? for additional details.

In the United States, enjoy complimentary standard shipping on orders over $200!

For orders under $200, standard shipping is a flat rate of $15.

For Expedited and Rush orders, please proceed to check out as this will vary based on order size and shipping location.

You will be emailed a tracking number once your order has shipped. Please allow up to 24 hours after receiving your tracking number before checking on the status of your shipment.

You can also track your order here: https://orders.tourparavel.com/

Yes, we ship to PO boxes.

No, we do not require a signature on our packages when they are delivered.

We do our best to consolidate your order so everything ships together! However, this is not always possible, so you may receive multiple packages. This can be seen on your tracking information here: https://orders.tourparavel.com

If you've received your order, and are unable to find a product you think should have arrived, please check inside the larger item as it may be packed inside to consolidate space and decrease our carbon footprint.

It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery. Once your order ships, you will be sent an automated email containing tracking information.

If it has been more than 5 business days, and there is no update on the tracking, please let us know so that we can open an investigation.

Please note, an investigation to locate a package may take several weeks. If for any reason it is determined the parcel is lost in transit, you will be issued a full refund.

You can also track your international order here: https://service.global-e.com/track-my-order

We would be happy to accept returns of any unused Paravel products* (excluding personalized and final sale items) in their original packaging within 30 days of delivery for a full refund minus any shipping fees.

To submit a return request, please complete the Return Request form here, and our Customer Experience team will follow up via email with the next steps.


*If a product is returned outside of the return window, used or does not pass our inspection, it will not be eligible for a refund. Paravel will not be responsible for shipping back any product deemed ineligible for a refund or exchange.

Final sale and personalized items cannot be returned or exchanged.

Final Sales products include but are not limited to:

Aviator Carry-on 

Small Cabana Tote

All available currencies are listed in the drop down menu under the flag icon. The flag icon is located under the top left menu bar.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices.

Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.

Please click on the flag icon from the top left menu bar and select your delivery country/location.*

Shipping costs are calculated automatically at checkout and depend on:
Destination country/location
Size/weight of the package
Shipping method selected

We offer several different shipping methods including airmail, standard courier and express courier.

The prices for each available option will be displayed at checkout.

* If you cannot see your country/location listed, then it is likely that we do not currently ship there.

No worries, we have a dedicated International FAQ to ensure all your questions are answered here.

If you are still unable to locate the answer to your question, please contact us and we would be happy to assist!

Unfortunately, once an order has been placed, you are unable to make changes.

No. In order to ship as quickly as possible, our team begins working on your order almost immediately, which is why we are unable to cancel orders once they have been placed.

We would be happy to accept returns of any unused Paravel products* (excluding personalized and final sale items) in their original packaging within 30 days of delivery. Complimentary returns are available in the United States.

To submit a return request, please complete the Return Request form here, and our Customer Experience team will follow up via email with the next steps.

Please note, that the original shipping fee is non-refundable.

*If a product is returned outside of the return window, used or does not pass our inspection, it will not be eligible for a refund. Paravel will not be responsible for shipping back any product deemed ineligible for a refund or exchange.

Final sale and personalized items cannot be returned or exchanged.

Final Sales products include but are not limited to:

Aviator Carry-on 

Small Cabana Tote

We would be happy to accept exchanges of any unused Paravel products* (excluding personalized and final sale items) in their original packaging within 30 days of delivery. Complimentary exchanges are available in the United States.

To submit an exchange request, please complete the Return Request form here, and our Customer Experience team will follow up via email with the next steps.

*If a product is returned used or does not pass our inspection, it will not be eligible for a refund. Paravel will not be responsible for shipping back any product deemed ineligible for a refund or exchange.

Final sale and personalized items cannot be returned or exchanged.

Oh no, we're sorry about that! Please email help@tourparavel.com with a photo of the product and a brief description of the issue and we would be happy to assist you right away.

Once your return is received, please allow up to one week for the team to process your return. Refunds can take up to 7-10 days to show up on your account.

We are happy to offer personalization in 4 different styles:
- Hand-painted
- Embroidered
- Foil-stamped
- UV Printing

Personalization is available in a wide range of colors and designs on most of the products. To customize your Paravel piece, select the monogram option on the product's page and follow the instructions before checking out. Please note that due to the nature of the hand-painting process, slight variations may occur in the final product.

All sales of personalized items are final. For any specific requests or questions related to personalization, please contact us and we'd be happy to help.

That will depend on the product and personalization type! The best way to determine the cost is on the product page for the item you're interested in. Once you have selected the product size you want, click "Personalize It" and the prices will be displayed in the drop-down below.

Please allow 4-6 business days for processing personalized orders in addition to the shipping time.

For shipping times please see, When will I receive my order?

No, unfortunately, all personalized products are final sale and are not eligible to be returned or exchanged.

If your Paravel product is unused and in its original packaging, we would be happy to help you with a return or exchange in order to ensure you receive the personalized product you want.

If your product has already been used, we would recommend finding a local embroider or artist to assist with your personalization needs.

We accept all major credit cards, Amazon Pay, Google Pay, Shop Pay, Venmo and PayPal.

Yes, you can purchase gift cards here: https://tourparavel.com/products/rise-ai-giftcard

You can check the balance of a Paravel Gift Card here.

No, in an effort to offer the most sustainable packaging possible, we do not currently offer gift wrapping. However, you can add a gift message!

Please see Can I add a gift message? for more information.

No, in an effort to offer the most sustainable packaging possible, we currently do not have gift receipts. However, you can add a gift message!

We are sorry that you are having issues checking out. If you can, please be sure to check your internet connection, refresh the page, clear your cookies, and/or try a different browser. If you're still having issues, please contact us and include a brief description of the issue, the browser you are using, and if you are on mobile or desktop and we would be happy to look into this right away.

As a part of our commitment to sustainability, we produce our stock in smaller quantities, which means we do sometimes sell out between production periods. If an item is unavailable to ship immediately, it will be listed as a pre-order. These items are still available for purchase, and ordering one guarantees that your piece is reserved from our next production shipment!

When an item says “pre-order” an estimated shipping date will be listed beneath the product description, in your cart, as well as in your confirmation email.

Please note that personalization will add additional time to the estimated shipping date.

No worries! As long as your pre-order has not shipped, please contact us with your new address and we would be happy to get that updated for you!

If your order has already shipped, we would recommend that you contact the shipping carrier right away to see if they are able to reroute your package. We would also be happy to assist you with this, please contact us.

If you added personalization to your pre-order, it will 4-6 business days to the estimated shipping date.

Please see How long does a personalized piece take to ship? for more information on processing times.

If your pre-order has not shipped, please contact us and we can provide more details about your available options at this time.

Yes! The Aviator Grand can fit either the Aviator Carry-On or the Aviator Carry-On Plus!

We have found that a little light cleaning can help ensure the longevity of your Aviator. The following cleaning solutions have been tested on our luggage and have been proven to help aid in removing stains, scuffs, grease, and scratches:

- Dove dish soap and warm water
- Antibacterial hand sanitizer- Alcohol wipes (75% alcohol)
- 409
- Spray Nine
- Simple Green
- Bon Ami
- Bar Keepers Friend
- Zud

For tougher scuffs, a Magic Eraser or Scrub Daddy Eraser can be used.

Please do not use fingernail polish remover, acetone, oven cleaners, or similar products. These will damage the surface of the luggage and components.

The Aviator comes with dust cover that is excellent at protecting your Aviator. We highly recommend using it when your Aviator is in storage between uses.

The preset combination is 0-0-0 and can be personalized by following these simple steps:
1) Turn the dials to the preset or current combination.
2) Press and hold the Reset Button with a pen or other tool while you set the dials to your desired combination.
3) Release the Reset Button and push the slide button on the other side of the dial to set the new combination
4) Secure your zipper pulls by inserting them into the slots

You may change your combination and reset your lock again by following the above steps whenever you'd like. Keep your personal combination in a safe place for future reference.

A physical key is not required to open your Aviator.

The quickest solution is to do a systematic test of possible combinations. To do this, simply slide and hold the ‘unlock’ button and start with code 000, then go to 001, 002, 003, and so on all the way up to 999. The process should take under 15 minutes.

If your zipper becomes separated, you can simply run the zipper over the separated section and it will repair itself. Our zippers are self-healing, meaning that if you, for example, slightly overpack causing a split in the zipper, you can reconnect it yourself right away!

PARAVEL
LIMITED WARRANTY

THIS LIMITED WARRANTY CAN ALSO BE FOUND AT www.tourparavel.com AND IN THE DOCUMENTATION PROVIDED WITH YOUR PARAVEL PRODUCT.

WARRANTY
Each AVIATOR made by PARAVEL is manufactured to the highest industry standards and is covered by the “Paravel Ten (10) Year Limited Warranty” (“this Limited Warranty”). This Limited Warranty applies to the PARAVEL AVIATOR. This Limited Warranty is only valid on PARAVEL AVIATORS purchased from authorized PARAVEL dealers or from the PARAVEL website, is non-transferable, and is only available to the original purchaser or gift recipient. It does not extend to any subsequent owner or transferee of the product. Proof of purchase is required to validate this Limited Warranty. PARAVEL may change the scope and availability of this Limited Warranty at its discretion, but any changes will not be retroactive in effect.
COVERAGE
This Limited Warranty provides coverage against defects in workmanship or materials that arise during the period that starts on the date of purchase and for the ten (10) years following thereafter (ending on the day before the tenth anniversary of the date of purchase (the "Warranty Period")). The Warranty Period is not extended if PARAVEL repairs or replaces the product.
This Limited Warranty does not cover normal wear and tear; cosmetic damages or defects that do not impair the functionality of your PARAVEL AVIATOR, such as scratches, dents, or stains; damages that are caused through incorrect or improper use, heat exposure, contact with acids or solvents or water infiltration; damage resulting in the course of commercial use; or loss or theft of the product or its contents. Damage caused by an airline or courier service is not covered under this Limited Warranty. If your PARAVEL AVIATOR is damaged by an airline or third-party transport carrier, please contact that company directly to file a claim.
SERVICE & REPAIR
If repair of any damage or defect is covered under this Limited Warranty, PARAVEL will, in its sole discretion, either repair or replace the product free of charge. You are responsible for the shipping costs to send your PARAVEL product to an authorized repair facility for evaluation and repair, or, in the case of a replacement, the PARAVEL warehouse. A listing of PARAVEL authorized repair facilities can be found by emailing help@tourparavel.com, or by calling (833) 927-2789.
 
LIMITATION OF LIABILITY
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. PARAVEL’S RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR OR REPLACEMENT, AS DESCRIBED IN THIS LIMITED WARRANTY. THE REMEDIES DESCRIBED IN THIS LIMITED WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES, AND CONSTITUTE PARAVEL’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. PARAVEL’S LIABILITY SHALL NOT EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR YOUR PARAVEL PRODUCT, NOR SHALL PARAVEL BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. PARAVEL LIMITS THE DURATION OF AND REMEDIES UNDER ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. (NOTE: IF YOU PURCHASED YOUR PARAVEL PRODUCT IN A STATE THAT DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND/OR DOES NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, ONE OR BOTH OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.)

The Paravel Aviator 10 -Year Limited Warranty covers manufacturing defects. If there is a problem, which impairs the use of the Aviator, and is caused by manufacturing defects in the material and workmanship, Paravel, in its sole discretion, will repair or, in some limited cases, replace the Aviator. To qualify, the Aviator must be purchased from an authorized dealer, with proof of purchase, and the repair must be completed at an authorized repair shop.

If a repair or replacement is authorized by Paravel, the customer will assume all responsibility for transportation of the Aviator to the authorized repair shop or, in the case of a replacement, the Paravel warehouse.

The Paravel Aviator 10 Year Limited Warranty does not extend to defects that do not impair the use of the Aviator, are caused through incorrect or improper use, heat exposure, contact with acids or solvents, water infiltration, or damage caused in the course of transportation. If a product is damaged in the course of transportation (Air Travel, etc.), we would recommend that you reach out to the transportation provider right away to submit a claim. The warranty does not cover 'normal wear and tear," cosmetic damage, commercial use, or loss or theft of the Aviator or its contents.

The warranty covers the original purchaser or original recipient of the Aviator.

To submit a warranty claim, please fill out the warranty Claim form here and our customer experience team will be in touch with you shortly.

Paravel Ecocraft Canvas can be spot-cleaned with gentle household soap. We do not recommend using abrasive household cleaners, as they can adversely affect the special coating on the Ecocraft Canvas. For best results, treat stains as they occur.

Paravel Negative Nylon can be machine washed on cold and laid flat to dry. For best results, treat stains as they occur. When possible, spot-treat with a soft, damp cloth using mild household soap and water. This will ensure the longest life for your product as well as reduce water and energy waste.

If you have a question or would like extra help picking out the right Paravel product for you, we're here to help:

Contact Us
Phone: (833) 927-2789
Hours: 930 am EST - 530 pm EST
Email: help@tourparavel.com
And on Live Chat!

Creative and Affiliate
Email: marketing@tourparavel.com

Press and Partnerships Email: paravelpress@saltruttner.co

Compliance status

We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the website’s owner please use the following email hello@tourparavel.com

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements:

Screen-reader optimization: we run a process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. 

Additionally, the background process scans all of the website’s images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.

Keyboard navigation optimization: The background process also adjusts the website’s HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside.

Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website.

Epilepsy Safe Profile:this profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations.

Vision Impaired Profile:this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.

Cognitive Disability Profile:this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.

ADHD Friendly Profile: this profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.

Blind Users Profile (Screen-readers):this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.

Keyboard Navigation Profile (Motor-Impaired):this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Additional UI, design, and readability adjustments

Font adjustments– users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.

Color adjustments –users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds with over seven different coloring options.

Animations –epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.

Content highlighting –users can choose to emphasize essential elements such as links and titles. They can also choose to highlight focused or hovered elements only.

Audio muting –users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.

Cognitive disorders –we utilize a search engine linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.

Additional functions –we allow users to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share, including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility following technological advancements. If you wish to contact the website’s owner, please use the following email hello@tourparavel.com

Learn about Paravel's sustainability mission here.

No, tourparavel.co is our business to business entity and is not a scamming or phishing site.

Yes, Paravel is available on Zola and The Knot!