Frequently Asked Questions

Holiday

What is the Holiday return policy?

We will happily accept returns* of any unused Paravel products purchased during the Holidays (Nov 1, 2022 - Dec 31, 2022) until Feb 1, 2023.

*Please see What is Paravel's Return Policy for additional details.

When should I place my order to recieve it in time for the Holidays?

To receive orders on or before December 24th*, please see below:

US:

Standard Shipping:

Personalized Orders: December 8, 2022 11:59 PM PST

Standard Orders: December 15, 2022 at 11:59 PM PST

Premium Shipping:

Personalized Orders: December 12, 2022 11:59 PM PST

Standard Orders: December 19, 2022 11:59 PM PST

Express Shipping:

Personalized Orders: December 13, 2022 11:59 PM PST

Standard Orders: December 20, 2022 11:59 PM PST

International:

Personalized Orders: December 8, 2022 at 11:59 PM PST

Standard Orders: December 15, 2022 at 11:59 PM PST

*We cannot guarantee the delivery date due to possible delays, therefore it is recommended to order early to avoid potential issues.

What happens if the price on the Paravel website changes after I ordered?

Should Paravel reduce the price of a product within 14 calendar days from the date you ordered your product, feel free to contact us to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Paravel within 14 calendar days of the price change. 

Do you offer Paravel gift cards?

Yes, you can purchase gift cards here: https://tourparavel.com/products/rise-ai-giftcard

Can I have my order gift-wrapped?

No, in an effort to offer the most sustainable packaging possible, we do not currently offer gift wrapping. However, you can add a gift message!

Please see Can I add a gift message? for more information.

Can I add a gift message?

Yes! On the 'information' page of the check out process, select the check-box at the bottom that says 'Add a gift message.' Your message can be up to 400 characters.

Do you have gift receipts?

No, in an effort to offer the most sustainable packaging possible, we currently do not have gift receipts. However, you can add a gift message!

Shipping

When will I receive my order?

For standard orders please allow up to 2 business days for our team to process your order in addition to the shipping times below:

Standard Shipping: 2-6 business days

Express Shipping: 2-3 Business Days


Rush Shipping: 1-2 Business Days


For personalized orders, please allow for the processing times below in addition to the shipping time:

Embroidered letters: 4-6 Business Days
Foil letters: 4-6 Business Days
Hand-painted letters: 5-10 Business Days

Do you offer Expedited Shipping?

Yes. We currently offer two expedited shipping options in addition to standard shipping. 

- Express Shipping (2-3 Business Days + Processing Time)

- Rush Shipping (1-2 Business Days + Processing Time)

Please see When will I receive my order? for additional details.

How much is shipping?

In the United States, enjoy complimentary standard shipping on orders over $150!

For orders under $150, shipping is a flat rate of $10.

How can I track my order?

You will be emailed a tracking number once your order has shipped. Please allow up to 24 hours after receiving your tracking number before checking on the status of your shipment.

You can also track your order here: https://orders.tourparavel.com/

Do you ship to PO boxes?

Yes, we ship to PO boxes.

Is a signature required for my order?

No, we do not require a signature on our packages when they are delivered.

If I order two items, will they be delivered at the same time?

We do our best to consolidate your order so everything ships together! However, this is not always possible, so you may receive multiple packages. This can be seen on your tracking information here: https://orders.tourparavel.com

If you've received your order, and are unable to find a product you think should have arrived, please check inside the larger item as it may be packed inside to consolidate space and decrease our carbon footprint.

International Shipping

When will I receive my international order?

It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery. Once your order ships, you will be sent an automated email containing tracking information.

If it has been more than 5 business days, and there is no update on the tracking, please let us know so that we can open an investigation.

Please note, an investigation to locate a package may take several weeks. If for any reason it is determined the parcel is lost in transit, you will be issued a full refund.

You can also track your international order here: https://service.global-e.com/track-my-order

What is Paravel's return policy for international orders?

We would be happy to accept returns of any unused Paravel products* (excluding personalized and final sale items) in their original packaging within 30 days of delivery.

To submit a return request, please complete the Return Request form here, and our Customer Experience team will follow up via email with the next steps.

Please note, that the original shipping fee is non-refundable.

*If a product is returned used or does not pass our inspection, it will not be eligible for a refund. Paravel will not be responsible for shipping back any product deemed ineligible for a refund or exchange.

Final sale and personalized items cannot be returned or exchanged.

What currencies are supported?

All available currencies are listed in the drop down menu under the flag icon. The flag icon is located under the top left menu bar.

Are duties and taxes included at checkout?

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices.

Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.

How much will it cost to ship to my country/location?

Please click on the flag icon from the top left menu bar and select your delivery country/location.*


Shipping costs are calculated automatically at checkout and depend on:
Destination country/location
Size/weight of the package
Shipping method selected

We offer several different shipping methods including airmail, standard courier and express courier.

The prices for each available option will be displayed at checkout.

* If you cannot see your country/location listed, then it is likely that we do not currently ship there.

I have a question not listed here about international shipping, what should I do?

No worries, we have a dedicated International FAQ to ensure all your questions are answered here.

If you are still unable to locate the answer to your question, please contact us and we would be happy to assist!

Returns, Exchanges & Cancellations

Can I make changes to my order?

Unfortunately, once an order has been placed, you are unable to make changes.

Can I cancel my order?

No. In order to ship as quickly as possible, our team begins working on your order almost immediately, which is why we are unable to cancel orders once they have been placed.

What is Paravel's Return Policy?

We would be happy to accept returns of any unused Paravel products* (excluding personalized and final sale items) in their original packaging within 30 days of delivery. Complimentary returns are available in the United States.

To submit a return request, please complete the Return Request form here, and our Customer Experience team will follow up via email with the next steps.

Please note, that the original shipping fee is non-refundable.

*If a product is returned used or does not pass our inspection, it will not be eligible for a refund. Paravel will not be responsible for shipping back any product deemed ineligible for a refund or exchange.

Final sale and personalized items cannot be returned or exchanged.

What is Paravel's Exchange Policy?

We would be happy to accept exchanges of any unused Paravel products* (excluding personalized and final sale items) in their original packaging within 30 days of delivery. Complimentary exchanges are available in the United States.

To submit an exchange request, please complete the Return Request form here, and our Customer Experience team will follow up via email with the next steps.

*If a product is returned used or does not pass our inspection, it will not be eligible for a refund. Paravel will not be responsible for shipping back any product deemed ineligible for a refund or exchange.

Final sale and personalized items cannot be returned or exchanged.

I received a damaged item or the wrong item – what should I do?

Oh no, we're sorry about that! Please email help@tourparavel.com with a photo of the product and a brief description of the issue and we would be happy to assist you right away.

I've returned my order, when will I receive my refund?

Once your return is received and processed, refunds can take up to 7-10 days to show up on your account.

Personalization

Can I have my pieces personalized?

We are happy to offer personalization in 4 different styles:
- Hand-painted
- Embroidered
- Foil-stamped
- UV Printing

Personalization is available in a wide range of colors and designs on most of the products. To customize your Paravel piece, select the monogram option on the product's page and follow the instructions before checking out. Please note that due to the nature of the hand-painting process, slight variations may occur in the final product.

All sales of personalized items are final. For any specific requests or questions related to personalization, please contact us and we'd be happy to help.

How much does personalization cost?

That will depend on the product and personalization type! The best way to determine the cost is on the product page for the item you're interested in. Once you have selected the product size you want, click "Monogram" and the prices will be displayed in the drop-down below.

How long does a personalized piece take to ship?

For personalized orders, please allow for the processing times below in addition to the shipping time:

Embroidered letters: 4-6 Business Days
Foil letters: 4-6 Business Days
Hand-painted letters: 5-10 Business Days

For shipping times please see, When will I receive my order?

Can I return or exchange a personalized piece?

No, unfortunately, all personalized products are final sale and are not eligible to be returned or exchanged.

I forgot to add personalization, can I send it back to have it personalized?

If your Paravel product is unused and in its original packaging, we would be happy to help you with a return or exchange in order to ensure you receive the personalized product you want.

If your product has already been used, we would recommend finding a local embroider or artist to assist with your personalization needs.

Billing

What payment methods do you accept?

We accept all major credit cards, Amazon Pay, PayPal, and Afterpay.

How do I find the balance of my Paravel Gift Card?

You can check the balance of a Paravel Gift Card here.

Website Issues

I am having trouble checking out, what do I do?

We are sorry that you are having issues checking out. If you can, please be sure to check your internet connection, refresh the page, clear your cookies, and/or try a different browser. If you're still having issues, please contact us and include a brief description of the issue, the browser you are using, and if you are on mobile or desktop and we would be happy to look into this right away.

Pre-Order

Why is something listed as a pre-order?

As a part of our commitment to sustainability, we produce our stock in smaller quantities, which means we do sometimes sell out between production periods. If an item is unavailable to ship immediately, it will be listed as a pre-order. These items are still available for purchase, and ordering one guarantees that your piece is reserved from our next production shipment!

When will my pre-ordered item ship?

When an item says “pre-order” an estimated shipping date will be listed beneath the product description, in your cart, as well as in your confirmation email.

Please note that personalization will add additional time to the estimated shipping date.

What if my address changes before my pre-order ships?

No worries! As long as your pre-order has not shipped, please contact us with your new address and we would be happy to get that updated for you!

If your order has already shipped, we would recommend that you contact the shipping carrier right away to see if they are able to reroute your package. We would also be happy to assist you with this, please contact us.

What if I pre-order a personalized item?

If you added personalization to your pre-order, it will add additional time to the estimated shipping date.

Please see How long does a personalized piece take to ship? for more information on processing times.

My pre-ordered item is taking too long– can I cancel my order?

If your pre-order has not shipped, please contact us and we can provide more details about your available options at this time.

Aviator

Do the Aviators nest inside each other for storage? 

Yes! The Aviator Grand can fit either the Aviator Carry-On or the Aviator Carry-On Plus!

How do I take care of my Aviator? 

We have found that a little light cleaning can help ensure the longevity of your Aviator. The following cleaning solutions have been tested on our luggage and have been proven to help aid in removing stains, scuffs, grease, and scratches:

- Dove dish soap and warm water
- Antibacterial hand sanitizer- Alcohol wipes (75% alcohol)
- 409
- Spray Nine
- Simple Green
- Bon Ami
- Bar Keepers Friend
- Zud

For tougher scuffs, a Magic Eraser or Scrub Daddy Eraser can be used.

Please do not use fingernail polish remover, acetone, oven cleaners, or similar products. These will damage the surface of the luggage and components.

How do I open and set the lock on my Aviator?

The preset combination is 0-0-0 and can be personalized by following these simple steps:
1) Turn the dials to the preset or current combination.
2) Press and hold the Reset Button with a pen or other tool while you set the dials to your desired combination.
3) Release the Reset Button and push the slide button on the other side of the dial to set the new combination
4) Secure your zipper pulls by inserting them into the slots

You may change your combination and reset your lock again by following the above steps whenever you'd like. Keep your personal combination in a safe place for future reference.

What do I do if I've locked myself out of my Aviator?

The quickest solution is to do a systematic test of possible combinations. To do this, simply slide and hold the ‘unlock’ button and start with code 000, then go to 001, 002, 003, and so on all the way up to 999. The process should take under 15 minutes.

How do I 'fix' the self-healing zipper on the Aviator?

If your zipper becomes separated, you can simply run the zipper over the separated section and it will repair itself. Our zippers are self-healing, meaning that if you, for example, slightly overpack causing a split in the zipper, you can reconnect it yourself right away!

What are the terms of the Aviator's 10-Year Limited Warranty?

PARAVEL
LIMITED WARRANTY

THIS LIMITED WARRANTY CAN ALSO BE FOUND AT www.tourparavel.com AND IN THE DOCUMENTATION PROVIDED WITH YOUR PARAVEL PRODUCT.

WARRANTY
Each AVIATOR made by PARAVEL is manufactured to the highest industry standards and is covered by the “Paravel Ten (10) Year Limited Warranty” (“this Limited Warranty”). This Limited Warranty applies to the PARAVEL AVIATOR. This Limited Warranty is only valid on PARAVEL AVIATORS purchased from authorized PARAVEL dealers or from the PARAVEL website, is non-transferable, and is only available to the original purchaser or gift recipient. It does not extend to any subsequent owner or transferee of the product. Proof of purchase is required to validate this Limited Warranty. PARAVEL may change the scope and availability of this Limited Warranty at its discretion, but any changes will not be retroactive in effect.
COVERAGE
This Limited Warranty provides coverage against defects in workmanship or materials that arise during the period that starts on the date of purchase and for the ten (10) years following thereafter (ending on the day before the tenth anniversary of the date of purchase (the "Warranty Period")). The Warranty Period is not extended if PARAVEL repairs or replaces the product.
This Limited Warranty does not cover normal wear and tear; cosmetic damages or defects that do not impair the functionality of your PARAVEL AVIATOR, such as scratches, dents, or stains; damages that are caused through incorrect or improper use, heat exposure, contact with acids or solvents or water infiltration; damage resulting in the course of commercial use; or loss or theft of the product or its contents. Damage caused by an airline or courier service is not covered under this Limited Warranty. If your PARAVEL AVIATOR is damaged by an airline or third-party transport carrier, please contact that company directly to file a claim.
SERVICE & REPAIR
If repair of any damage or defect is covered under this Limited Warranty, PARAVEL will, in its sole discretion, either repair or replace the product free of charge. You are responsible for the shipping costs to send your PARAVEL product to an authorized repair facility for evaluation and repair, or, in the case of a replacement, the PARAVEL warehouse. A listing of PARAVEL authorized repair facilities can be found by emailing help@tourparavel.com, or by calling (833) 927-2789.

LIMITATION OF LIABILITY
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. PARAVEL’S RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR OR REPLACEMENT, AS DESCRIBED IN THIS LIMITED WARRANTY. THE REMEDIES DESCRIBED IN THIS LIMITED WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES, AND CONSTITUTE PARAVEL’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. PARAVEL’S LIABILITY SHALL NOT EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR YOUR PARAVEL PRODUCT, NOR SHALL PARAVEL BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. PARAVEL LIMITS THE DURATION OF AND REMEDIES UNDER ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. (NOTE: IF YOU PURCHASED YOUR PARAVEL PRODUCT IN A STATE THAT DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND/OR DOES NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, ONE OR BOTH OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.)

What is covered in the Aviator's 10-Year Limited Warranty?

The Paravel Aviator 10 -Year Limited Warranty covers manufacturing defects. If there is a problem, which impairs the use of the Aviator, and is caused by manufacturing defects in the material and workmanship, Paravel, in its sole discretion, will repair or, in some limited cases, replace the Aviator. To qualify, the Aviator must be purchased from an authorized dealer, with proof of purchase, and the repair must be completed at an authorized repair shop.

If a repair or replacement is authorized by Paravel, the customer will assume all responsibility for transportation of the Aviator to the authorized repair shop or, in the case of a replacement, the Paravel warehouse.

What is not covered in the Aviator's 10-Year Limited Warranty?

The Paravel Aviator 10 Year Limited Warranty does not extend to defects that do not impair the use of the Aviator, are caused through incorrect or improper use, heat exposure, contact with acids or solvents, water infiltration, or damage caused in the course of transportation. If a product is damaged in the course of transportation (Air Travel, etc.), we would recommend that you reach out to the transportation provider right away to submit a claim. The warranty does not cover 'normal wear and tear," cosmetic damage, commercial use, or loss or theft of the Aviator or its contents.

Who is covered by the Aviator's 10-Year Limited Warranty?

The warranty covers the original purchaser or original recipient of the Aviator.

How do I submit a Warranty Claim?

To submit a warranty claim, please fill out the warranty Claim form here and our customer experience team will be in touch with you shortly.

Pet Carrier

What are the dimensions of the Pet Carrier?

The dimensions of the Paravel Pet Carrier are 11" x 11" x 20.5" Weight: 4.4 lbs

Can I fly with the Paravel Pet Carrier?

We recommend checking with your airline to confirm their carry-on requirements.

What size pet can the Paravel Pet Carrier accommodate?

We recommended the Paravel Pet Carrier for pets 20 lbs or less.

Does the Paravel Pet Carrier have any Pet Safety ratings?

Yes! It has received a 5 Star Crash Rating from Center for Pet Safety, the 501(c)(3) research and consumer advocacy organization dedicated to consumer and companion animal safety.

https://www.centerforpetsafety.org/cps-certified/paravel-cabana-carrier/

What materials is the Pavel Pet Carrier made from?

The Paravel Pet Carrier is made of the following materials:


MAIN BODY - Ecocraft Canvas, a blend of upcycled plastic (RPET) and natural cotton fiber
TRIM - Recycled vegan leather
RPET mesh
LINING - 100% R-Pet piece dye solid polar fleece 1-side brushed + anti-pilling
Bottom insert - 90% recycled PC
Straps - RPET woven webbing for decoration and for carry strap.

Can I get my Paravel Pet Carrier personalized?

Yes. The Pet Carrier may have up to 10 letters embroidered or hand-painted on the front pocket.

How do I care for my Paravel Pet Carrier?

The case itself can be hand washed with mild dish detergent and warm water. While the inside lining cover can be removed and placed in a washing machine, or washed in cool water with mild soap.

How do I store the Paravel Pet Carrier when not in use?

The Paravel Pet Carrier folds completely flat for easy storage! When you're ready to store your Paravel Pet Carrier follow these steps:
1) Unzip the Paravel Pet Carrier on both ends
2) Fold the ends into the main compartment
3) Collapse the main compartment on top of itself allowing one side to overlap the other.

What is included with the Paravel Pet Carrier?

Along with the Paravel Pet Carrier, you will recieve a washable liner (1), interior leash attachment (1), and a detachable carrying strap (1).

How much of the Paravel Pet Carrier is solid versus breathable mesh?

The Paravel Pet Carrier is 40% mesh and 60% solid. This will ensuring your pet has both continual airflow and security.

What are the terms of the Paravel Pet Carrier 1-Year Warranty?

PARAVEL
LIMITED WARRANTY

WARRANTY
Each PET CARRIER made by PARAVEL is manufactured to the highest industry standards and is covered by the “Paravel One (1) Year Limited Warranty” (“this Limited Warranty”). This Limited Warranty applies to the PARAVEL PET CARRIER. This Limited Warranty is only valid on PARAVEL PET CARRIERS purchased from authorized PARAVEL dealers or from the PARAVEL website, is non-transferable, and is only available to the original purchaser or gift recipient. It does not extend to any subsequent owner or transferee of the product. Proof of purchase is required to validate this Limited Warranty. PARAVEL may change the scope and availability of this Limited Warranty at its discretion, but any changes will not be retroactive in effect.
COVERAGE
This Limited Warranty provides coverage against defects in workmanship or materials that arise during the period that starts on the date of purchase and for the one (1) year following thereafter (ending on the day before the first anniversary of the date of purchase (the "Warranty Period")). The Warranty Period is not extended if PARAVEL repairs or replaces the product.
This Limited Warranty does not cover normal wear and tear; cosmetic damages or defects that do not impair the functionality of your PARAVEL PET CARRIER, such as scratches, dents, or stains; damages that are caused through incorrect or improper use, heat exposure, contact with acids or solvents or water infiltration; damage resulting in the course of commercial use; or loss or theft of the product or its contents. Damage caused by an airline or courier service is not covered under this Limited Warranty. If your PARAVEL PET CARRIER is damaged by an airline or third-party transport carrier, please contact that company directly to file a claim.
SERVICE & REPAIR
If repair of any damage or defect is covered under this Limited Warranty, PARAVEL will, in its sole discretion, either repair or replace the product free of charge. You are responsible for the shipping costs to send your PARAVEL product to an authorized repair facility for evaluation and repair, or, in the case of a replacement, the PARAVEL warehouse. A listing of PARAVEL authorized repair facilities can be found by emailing help@tourparavel.com, or by calling (833) 927-2789.

LIMITATION OF LIABILITY
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. PARAVEL’S RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR OR REPLACEMENT, AS DESCRIBED IN THIS LIMITED WARRANTY. THE REMEDIES DESCRIBED IN THIS LIMITED WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES, AND CONSTITUTE PARAVEL’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. PARAVEL’S LIABILITY SHALL NOT EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR YOUR PARAVEL PRODUCT, NOR SHALL PARAVEL BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. PARAVEL LIMITS THE DURATION OF AND REMEDIES UNDER ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. (NOTE: IF YOU PURCHASED YOUR PARAVEL PRODUCT IN A STATE THAT DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND/OR DOES NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, ONE OR BOTH OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.)

What is covered in the Paravel Pet Carrier 1-Year Warranty?

The Paravel Pet Carrier 1 -Year Limited Warranty covers manufacturing defects. If there is a problem, which impairs the use of the Paravel Pet Carrier, and is caused by manufacturing defects in the material and workmanship, Paravel, in its sole discretion, will repair or, in some cases, replace the Paravel Pet Carrier. To qualify, the Paravel Pet Carrier must be purchased from an authorized dealer, with proof of purchase, and the repair must be completed at an authorized repair shop.


If a repair or replacement is authorized by Paravel, the customer will assume all responsibility for transportation of the Paravel Pet Carrier to the authorized repair shop or, in the case of a replacement, the Paravel warehouse.

What is not covered in the Paravel Pet Carrier 1-Year Warranty?

The Paravel Pet Carrier 1- Year Limited Warranty does not extend to defects that do not impair the use of the Paravel Pet Carrier, is caused through incorrect or improper use, heat exposure, contact with acids or solvents, water infiltration, or damage caused in the course of transportation. The warranty does not cover 'normal wear and tear," cosmetic damage, commercial use, or loss or theft of the Paravel Pet Carrier or its contents.

Who is covered by the Paravel Pet Carrier 1-Year Warranty?

The warranty covers the original purchaser or original recipient of the Paravel Pet Carrier.

How do I submit a Warranty Claim?

To submit a warranty claim, please fill out the warranty Claim form here and our customer experience team will be in touch with you shortly.

Other Products

How do I care for my Ecocraft Canvas pieces?

Paravel Ecocraft Canvas can be spot-cleaned with gentle household soap. We do not recommend using abrasive household cleaners, as they can adversely affect the special coating on the Ecocraft Canvas. For best results, treat stains as they occur.

How do I care for my Negative Nylon pieces?

Paravel Negative Nylon can be machine washed on cold and laid flat to dry. For best results, treat stains as they occur. When possible, spot-treat with a soft, damp cloth using mild household soap and water. This will ensure the longest life for your product as well as reduce water and energy waste.

Contact Info

How can I get in touch with Paravel?

If you have a question or would like extra help picking out the right Paravel product for you, we're here to help:

Contact Us
Phone: (833) 927-2789
Hours: 930 am EST - 530 pm EST
Email: help@tourparavel.com
And on Live Chat!

About Paravel

What is Paravel's digital accessibility statement?

Compliance status

We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the website’s owner please use the following email hello@tourparavel.com

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements:

Screen-reader optimization: we run a process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. 

Additionally, the background process scans all of the website’s images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.

Keyboard navigation optimization: The background process also adjusts the website’s HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside.

Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website.

Epilepsy Safe Profile:this profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations.

Vision Impaired Profile:this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.

Cognitive Disability Profile:this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.

ADHD Friendly Profile: this profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.

Blind Users Profile (Screen-readers):this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.

Keyboard Navigation Profile (Motor-Impaired):this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Additional UI, design, and readability adjustments

Font adjustments– users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.

Color adjustments –users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds with over seven different coloring options.

Animations –epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.

Content highlighting –users can choose to emphasize essential elements such as links and titles. They can also choose to highlight focused or hovered elements only.

Audio muting –users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.

Cognitive disorders –we utilize a search engine linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.

Additional functions –we allow users to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share, including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility following technological advancements. If you wish to contact the website’s owner, please use the following email hello@tourparavel.com

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